Frequently Asked Questions

You can change your bank account information through the Payment Methods section of your My Compassion account or by calling our office. Thank you for supporting Compassion.

Our three distinctives make us who we are: We are Christ-centred, child-focused and church-based. We partner exclusively with local churches to implement our programs, because we believe the Church is the most effective in reaching its neighbours. Our holistic child development program is focused on developing children in every aspect of life—physical, social-emotional, cognitive and spiritual. And we do it all in Jesus’ name! We believe that transformed people will transform families, communities and nations, which is why we give children the opportunity to be rooted in Christian community at a local church, where they experience God’s transforming love and have the opportunity to hear the gospel of Jesus Christ.

Learn more about what makes Compassion different from other organizations.

You can find your supporter number on most correspondence you receive from Compassion Canada, as well as in your My Compassion account. It starts with “8-”, and is followed by 8 digits.

You can also call the Contact Centre at 1-800-563-5437 and we would be happy to provide it over the phone.

You can easily donate to Compassion Canada through internet banking. Just like adding a payee for paying bills, search for Compassion Canada and use your supporter number as the account number. Your supporter number will start with an “8-,” and be followed by 8 digits.

Depending on the bank you may need to omit the “8” or the dash. If your donation is for anything other than sponsorship—such as Urgent Needs, Christmas Gift Fund, etc.—please provide instructions in the notes section.

Presently, we work with Royal Bank, Scotiabank, TD Canada Trust, Bank of Montreal, CIBC, Canadian Western Bank, Citizens Bank and Credit Unions located in the provinces of British Columbia and Saskatchewan.

Alternatively, you can make a donation by credit card through our secure website.

Within your My Compassion account you can track the status of your gift (on the “Gifts” tab available on your sponsored child’s record).

Once the gift has been delivered, you should receive a follow-up letter from your sponsored child acknowledging your gift and how the gift money was used. Please remember that each letter may take a few months to come through for translation and delivery. Please check the date of your child’s letter to work out whether he or she would have received your gift before they last wrote back to you. Many times, the children aren’t writing to you on the same day that they receive your gift, rather they reply on a scheduled day when all the children at the centre write to their sponsors.

If you are in doubt whether your sponsored child has received your gift, you are welcome to write and ask or contact our office.

If you could sum up our ministry in a phrase, it would be “holistic child development.”

We want to see children grow and flourish in all areas of their life – spiritual, physical, cognitive and social-emotional. Through sponsorship we can help make that happen. Each child is linked with one sponsor that contributes $41 a month to ensure that their sponsored child receives healthcare, education, food, clothing, vocational training, social, emotional and spiritual care. These benefits are provided through activities run through the church-based child development centre.

Looks can be deceiving. The photographs do not show the conditions in which these children live or the hunger and abuse many experience. Compassion believes in maintaining the dignity of the poor. For this reason, as much as we are able, we try to ensure the children are photographed in clean clothes.

Learn more about why your sponsor child may not “look poor”. 

Compassion deeply appreciates the faithful emotional and financial support you give to your sponsored child. In today’s uncertain economic times your support and commitment become even more critical as our sponsored children and their families living in extreme poverty are hit even harder by the global recession and food crisis. Because we understand that sometimes personal or financial circumstances can make that monthly financial commitment very difficult for you, Compassion has various options available to assist you that can be customized according to your individual needs and financial circumstances. If you are experiencing difficulties and feel you might benefit from one of our options for sponsorship assistance or you would like to find out more, please contact our office..

Yes, it is possible for a group to sponsor one child. We have a few options to make donations simpler.

Depending on donation preferences and the group type, there may be different options for how this is set up. Please contact our office to walk through the sponsorship set-up for groups.