Frequently Asked Questions

You can update contact information through your My Compassion account or by contacting our office directly.

You can find your supporter number on most correspondence you receive from Compassion Canada, as well as in your My Compassion account. It starts with “8-”, and is followed by 8 digits.

You can also call the Contact Centre at 1-800-563-5437 and we would be happy to provide it over the phone.

In the event a sponsor misses a monthly donation, Compassion has a fund that covers the sponsorship cost. We realize that credit card changes and other financial complications are an inconvenient reality for many of us. Our goal is to ensure children receive the same benefits and attend the program as usual while we try to contact the sponsor to resolve the missed donation. Please note, Compassion cannot cover a sponsorship indefinitely and if we were unable to contact the current sponsor, we would have to find a new sponsor for the child.

You can update your financial information through our secure website.

Yes, we can add your spouse’s name to your sponsorship. Please contact our office by phone or by email so that we can make this change for you.

Yes, we can remove your spouse’s name from the sponsorship but we will require written or verbal permission from your spouse to do so. Please contact our office by phone or by email to get this change process started.

You can change your bank account information through the Payment Methods section of your My Compassion account or by calling our office. Thank you for supporting Compassion.